Welcome to the CableLabs Support Site !
This site facilitates collaboration between CableLabs and MSO engineers. It's a great place to ask questions, share ideas and get the latest versions of software for the EYES and EARS tool.
Support Sites
- EYES Support -- The EYES™ (Examine Your Edge System) Troubleshooting Tool provides human-readable decoding of tru2way and ETV data packets in real-time.
- EARS Support -- EARS (ETV Activity Reporting System) provides a platform for ETV monitoring and reporting that gives a real-time view of EISS signaling, EBIF™ applications, and data resources.
- Tru2way Forum -- Connect with CableLabs and MSO engineers who are working with tru2way technology in test and/or deployment environments. Use the tru2way forum to ask questions and share ideas.
The CableLabs Support site is part of the CableLabs Community. If you are unable to access the materials on the CableLabs Support site, please request a CableLabs Community login:
* Use the CableLabs Registration Form to
-Fill out the "New Accounts" information;
-In the comments field, request the site you would like to access, for example
o "please provide access to the EYES and EARS Support areas of the CableLabs Support
o "please provide access to the tru2way forum area of the CableLabs Support Site";
-And then submit your request.
* Your login and password will be sent to you via e-mail.