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Welcome to the CableLabs Support Site !  

This site facilitates collaboration between CableLabs and MSO engineers.  It's a great place to ask questions, share ideas and get the latest versions of software for the EYES and EARS tool.

Support Sites

  • <a href="https://community.cablelabs.com/wiki/display/EYESSRPT/Home">EYES Support</a>The EYES™ (Examine Your Edge System) Monitoring Tool provides human-readable decoding of tru2way and ETV data packets in real-time</li>
  • <a href="https://community.cablelabs.com/wiki/display/EARSSRPT/Home">EARS Support</a>EARS (ETV Activity Reporting System provides  a platform for ETV monitoring and reporting that gives a real-time view of EISS signaling, EBIF™ applications, and data resources. </li>
  • <a href="https://community.cablelabs.com/wiki/display/TRUFORUM/Home">Tru2way Forum</a>Connect with CableLabs and MSO engineers who are working with tru2way technology in test and/or deployment environments.  Use the tru2way forum to ask questions and share ideas for best practices and lessons-learned</li>

The CableLabs Support site is part of the CableLabs Community.  If you are unable to access the materials on the CableLabs Support site, please request a CableLabs Community login:
Use the CableLabs Registration Form to

  • fill out the "New Accounts" information;
  • in the comments field, request the site you would like access, for exmples
    o "please provide access to the EYES and EARS Support areas of the CableLabs Support Site";
  • and then submit your request.
    Your login and password will be sent to you via e-mail.
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